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Showing posts with label nightmare. Show all posts
Showing posts with label nightmare. Show all posts

Thursday, 1 July 2010

Ebay nightmares: Canon EOS 350D and robsonic-fm

 

My 350d gave up the ghost recently so I decided to buy another body.

This seller had a tidy one listed, "perfect working order with no issues" and so on so I bought it.

The camera turned up without a dust cap on the body, the lens mount stuffed full of bubble wrap, the viewfinder was caked in dust and dead bugs etc.

Worst of all the focus confirm lights were all misaligned so far that they didn't even hit the boxes in the viewfinder, they were all too far to the right. As a consequence the lights do not hit the little reflectors/etched areas and the lights are so dim you could hardly see them unless you turned the lights off!

I emailed the seller and he claimed this was normal for ANY used camera.

He said it was a regular issue with this particular model, even though he said "no issues" in the description.

When I demanded a refund he told me he had found another body that "works correctly" at which point I said if this is the case then you were lying by claiming the first body isn't faulty.

I sent the camera back but he did not refund my original postage, on top of the postage to send it back I was £18 down.

I left him negative feedback and he sent me a ridiculous threat about taking me to court (he must have heard that silly story in the news a few years back) he then sent me a request to change my feedback which I denied!

Then he sent a request to cancel the transaction, that option is supposed to be for when an item gets lost or damaged and cannot be sent, he stated to ebay that I had "changed my mind" he was obviously trying to get his selling fees back but seeing as he ripped me off I immediately cancelled his request. He then accused me of being a scam artist, I pointed out that to scam someone you need to make money from them, not buy faulty goods and not get all your money back.

He has now sold the camera to someone else even though he still possesses money I paid towards it. The new owner left positive feedback but I emailed them and told them the situation, they said they had not fully checked the camera over but now it seems they have realised it is faulty too!

In the meantime, someone else has bought a camera from this guy that was faulty and he has accused the buyer of damaging it himself and is refusing to refund him!

Basically this guy is dishonest, arrogant, hostile, unprofessional and very poorly informed in terms of legal matters and distance selling rules etc.

He tries to pass off physical damage and malfunction as "normal wear and tear"

AVOID THIS SELLER!

robsonic-fm

Named and shamed!

Friday, 1 January 2010

Ebay nightmares: Soligor 200mm F/4 T2 mount

You know the scene, browsing soon to end items on ebay, you catch something that's really cheap so you put a bid in and cross your fingers. I won this lens for next to nothing BUT I only bid on it because the seller described it as in good working condition, I know a few pound isn't much but it's the principal that counts surely? I wouldn't have paid a few pennies for it if I had know how it would turn up!

Was there fungus? No

Was there a stuck aperture? No

Scratches? No

Stiff focusing ring? No

So what am I complaining about?

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I would have to say that the front element is rather loose to put it mildly!

So, I says:

"Hi there, Just received the lens but there seems to be a problem, the front glass element is completely loose and rattling around, it looks like it could fall out at any moment. I'm not trying to say you sent it knowing it was broken but obviously the lens is unusable in this state and I would appreciate your thoughts about that to do. Here is a photo of the lens:"

And he says:

 "Hi ,I thought it was packed all right with it being in the case aswell.the postal staff must had a game of football with it.When I offered it for sale & indeed packed it there was no rattle or problem, if yo look at my feedback record ,you might assume that I am very fessy about what I sell ,this is clearly a transit problem.Either you or I must make a claim from the post office,Ive a feeling it might have to be me even tho it cost a pitance ,in any case keep the lens etc as evidence.There is no point in sending it back because of the cost involved but I can assure yo I wouldnt send out a faulty piece of equipment esspecially for a measly £2.00 Let me know your thoughts"

Pittance? Measly?
 
How rude! It was enough money for him to bother selling it in the first place! I cannot express enough how I know it really is a tiny sum but the principle remains that if I had known the lens was faulty I would not have paid anything at all. There is no way on earth that the element popped out by itself and on closer inspection of the sellers photos all seemed to show the lens side on, how convenient. I asked the seller to go ahead and ask royal mail for a refund but I never heard from him again so in due course I gave him a negative feedback for his efforts. If everyone in the world decided customer service was not an issue if an item only costs a small amount the world would be in a right mess. He called my money measly and a pittance yet he was unwilling to refund me! Hopefully in future he will realise that the key to being a professional ebayer is to treat all customers with respect and gratitude, even if they do only spend a measly amount.

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